Following are actual comments submitted by customers on TSD quality surveys.
"Very easy to order and quick delivery. "
"Very pleasant experience ordering as it has always been. Tri State has been first rate from the first order I placed. Please keep up the good work. "
"I like not taking very long to place an order."
"Customer service is always top notch. Everyone always friendly and helpful."
"Transaction is easy"
"Great customer service! Easy to order and we get our vials in a timely manner."
"Excellent service level, products arrive as promised.
Customer phone etiquette is excellent- great job training."
"Orders arrive quickly."
"Its easy, fast, and convenient."
"Fast and Efficient always!
"Prompt and courteous"
"Quick delivery, efficient customer service "
"They are always willing to help us out with any questions or problems we may have and it is done in a very good timely manner."
"We are very happy with this company no complaints!!!!"
"They know which products I need to reorder and I don't have to look them up. I like how they email my invoices to me, shipping is prompt."
"Fast and courteous customer service."
"Quick response and attention to detail from my customer service rep Cindy Wilhite. She always follows up well and asks questions if needed. "
"Very good customer service"
"Your team always does an awesome job"
"Quality products and great customer service! "
"A living PERSON answers the phone then I am quickly transferred to the correct department. Staff has bailed me out more than once when I've missed an order deadline."
"Quick Online Ordering."
"Staff always helpful even if they cannot fix the problem, results are given quickly usually same phone call
"Very quick, courteous service. "
"They have the vials and caps in stock no matter what size. Often we are shorted when going through Cardinal Health. It doesn't happen when I go direct."
"Someone always answers the phone when I call and takes care of any problems or transfers the call to someone who will take care of the problem."
"LOVE the fact that we get our shipment within 2 days!!! Sometimes we forget to order and it is so easy knowing that in a few days they are here. EASY to just jump on line and click our order instead of waiting for a fax to go thru or getting on the phone. Thanks guys!!"
"The staff is always friendly and helpful."
"Products arrive within 2 business days. Very Important!!"
"I order online, and the process is easy and efficient. When I call to order custom caps, the representatives are always kind and get the order placed correctly. "
"Customer service is easy to talk with and understands my concerns quickly."
"Darci does a great job in customer service."
"Very friendly and efficient--ALWAYS!"
"Fast delivery---good phone reps"
"A unique mix of product and services very well administered."
"Always friendly, knowledgeable service. Turnaround time on orders is great."
"FAST... FRIENDLY SERVICE !!!!!"
"Fast service. Good pricing "
"The ladies are always friendly. The service we get is quick."
"Everyone at Tri State has been so professional and goes above and beyond all expectations. They make sure the customer is their number one priority. They are prompt and thorough, it is a pleasure doing business with them."
"You make sure your customers are satisfied"
"Our representative is very responsive to our pharmacy's needs. Last time he visited, I asked if the vials we use to dispense Suboxone could be ordered from the website so that I would not need to place a phone order in addition to a web order. The vials and caps were added to the website within days."
"Knowledge of software and giving answers needed!"
"Everyone is always friendly and patient, and after ordering so much I feel like they know me and what I need."
"JUST GETTING A CALL BACK ON STATUS MAKES ALL THE DIFFERENCE IN THE WORLD. SAMI CALLED ME BACK NUMEROUS TIMES TO LET ME KNOW WHAT WAS GOING ON. IT WAS EASY TO FOLLOW HER INSTRUCTIONS ON TROUBLESHOOTING. THANKS YOU!!"
"I LOVE THE GREAT QUALITY OF THE VIALS"
"Easy, helpful, reliable"
"Quick turn-around from ordering to receiving"
"Easy and cost effective."
"Friendly helpful staff and fast shipping."
"Fast, professional service, great quality products"
"Personal service .... nice people"
"Amazing customer service!!"
"Quick and convenient. Very nice people."
"Excellent service, great phone service, kudos to all for very efficient and friendly service. Everyone talks with a smile in their voice!!!!"
"Always very efficient and professional handling of my orders. We just repeat the previous order so it's pretty easy and the order arrives in just a few days at our clinic. Couldn't be easier! "
"I like the uniqueness of the TriMaxx bottles
"We get our orders quickly and if I happen to have an issue, it is resolved quickly.
"Quick and easy phone call to make when ordering labels.
Love the follow up fax to confirm and fax back.
Excellent crew, never had any problems.
Thanks for great customer service! "
"Your invoice comes within a day and your product come within two days.
TriState is prompt and on time."
"Prompt, dependable service
"great customer service and quick delivery"
"good customer service"
"I like your fast service, & knowledgable reps"
"Love being able to sit down and order anytime. I like your vials. Love the Pro Plus vials. "
"Things I like about doing business with TSD: Promptness, Prices, & willingness to work with us to provide the items and services we need."
"You are fast and accurate"
"Ordering is quick and easy. Email confirmation comes quickly."
"YOU ARE FRIENDLY AND EFFICIENT."
"I like your next day delivery and availability in stock..."
"Terrific people and terrific delivery! Easiest vendor I deal with!"
"The turn around time is excellent. I order today and most times I get the order the next day. Staff is always professional on the phone. "
"Paying bill online is great"
"Everyone always has a great attitude and are so helpful !!"
"EMPLOYEES ARE EXCEPTIONALLY FRIENDLY AND HELPFUL AND ORDERS ARE SENT QUICK."
"Very understanding and cooperative. "
"Easy to work with online or on the phone. Questions are answered quickly and correctly. "
"Easy to order great customer service. Quick shipping and 1 free w 10"
"Personal attention once located was excellent. Phone call away for answers.
"Fast delivery == next day"
"Great products. "
"I love to just sign on and order what I want when I want... I also love the fact that I get my order in like 2 days!! Soooo much ease of mind."
"Efficient and friendly customer support staff."
"I like everything! Everyone is always so nice and helpful. "
"We love our rep."
"Employees are knowledgable and friendly....I don't feel as though I am
"Convenient, fast turn around time"
"Courteous and professional customer service. You handled my request efficiently and quickly."
"My most recent service call was somewhat of an emergency. We were in the middle of a big remodel (with one store closing) and had overlooked the fact that we were almost out of Rx labels. The Tri State team was awesome and got us our labels! They were very attentive to my level of PANIC! Thanks so much!"
"We've only been using you for a little while now, but we should have changed to you years ago. We were using vials that were a little bit cheaper, but after getting the free sample of your vials....it was a no brainer! You get what you pay for. The other company's vials, although cheaper, didn't hold up, their lids came apart, sometimes the vials were actually dirty, the boxes that they used for shipping were so bad that a lot of them busted open during transit, & their lids had a tendency to easily cross."
"Always friendly and efficient."
"Fast delivery and quality products!
"Just a phone call takes care of our order!"
"It's quick and easy to order."
"The Customer Service Representatives are always taking the extra step to satisfy my needs. It doesn't matter if it is to place an order, request shipping status, or request an invoice- I have always received a rapid response. Please thank everyone in your team for a job well done. "
"Very efficient. I get consistent confirmation paperwork so there is rarely a question about when an order was received "
"Rick is a great salesman, I have been dealing him for years, very efficient and professional. Thank you."
"Fast, courteous service and friendly customer service reps"
"Many vial option and great printer support."
"All the ladies I've talked to when I've ordered have been very helpful and nice. Very professional and reflect well on Tri State."
"It seems that you are very efficent. Orders process quickly, with order confirmations and shipping notices showing up in my mail box almost immediately."
"QUICK & EFFICIENT"
"1. My orders are filled in a timely and efficient manner.
2. The products I need are always on hand.
3. Customer service is very friendly and helpful."
"I can place an order online in less than 5 minutes. Never had any problems with an order. Office staff is always knowledgeable and courteous."
"THEY ARE EASY TO TALK TO AND YOU ARE NOT TOSSED FROM THIS ONE TO THAT ONE BACK AROUND TO THIS ONE AGAIN. THEY KNOW WHAT DEPARTMENT TO SEND YOU TO WHEN YOU CALL AND ASK A QUESTION OR ORDER A PRODUCT."
"Miss Lynn is the BEST!!!"
"Everyone is always professional, courteous, efficient, and a pleasure to work with "
"Knowledgeable Support Staff Readily Available"
"They are very nice and are always helpful"
"I like that I can get the things that I order the next day. The staff is friendly and knowledgeable when I call. "
"Accurate and efficient- timely orders "
"They are very courteous and eager to help. "
"CUSTOMER SERVICE IS VERY FRIENDLY AND HELPFUL"
"Very knowledgable, prompt and polite"
"Credit card billing, nice folks that take time to explain order options, internet account, fast order fill + shipping, and my favorite...down home customer service!"
"Very easy and efficient to deal with"
"Always a great job"
"Very knowledgeable and friendly"
"Love the printer support."
"Personal service and quick delivery"
"The online ordering system is very effective and easy to use. The customer service representative that helped me was very nice and understanding about my problem. She got our order corrected immediately. "
"Friendly customer service, always polite and courteous, enjoy calling and doing business with TSD!"
"There is nothing that I do not like. Keep up the great job!
"Prompt, accurate, and polite"
"Super friendly and efficient."
"Very few mistakes, good products"
"You resolve issues quickly and without any issues"
"You are always fast and friendly."
"Professional and fast customer service by Jose"
"Terry is always there and great to do business with
"We are dealing with a difficult customer at the moment and our Tri State customer service person, Cindy Wilhite has been very quick to respond and do everything possible to fulfill our requests. She is always happy to help us any way she can."
" I like the personal attention we get. Our labels were delayed only 1 day and I was kept informed about printing and expected delivery date with a follow up call the next day confirming delivery."
"Quick order turn around time. Great customer service."
"I like your customer service, kindness and quickness. "
"Easy to order. Competitive prices."
"Whenever I call the business is completed efficiently and correctly."
"As always, when I contact Tri State - I always speak to Shaunna Robertson who is extremely helpful, polite and always there to help me out - my orders are always delivered exactly as placed with no problems!!!!"
"The customer service is fantastic!! All of my questions are answered in a timely manner and to my expectations!!"
"Competetive pricing of products.
Excellent customer service.
Long standing relationship."
"It's easy to order."
"Very courteous and helpful. They strive to meet our needs."
"Good products, good service"
"Everyone on the team is very friendly, knowledgeable and efficient.
The quality of product is outstanding. We only provide the best for our customers! "
"Prompt and efficient."
"Your people are always nice to talk to."
"Nice folks to do business with."
"Rick is excellent and efficient"
"Prompt service, happy representative!"
"Very prompt service and good representatives and account managers."
"EASY ORDERING "
"Always courteous and prompt, good product and the rebates help our bottom line"
"FAST AND FRIENDLY"
"Whenever I call, the people I speak with are always very nice and accommodating."
"Very fast and organized."
"I love the ease of placing orders and the quick response of my rep Cindy."
"Love the on-line ordering site"
"Always so nice and efficient"
"This company is always very friendly and easy to work with."
"Fast and easy"
"U get your order right away."
"It's easy and does not take much time at all to place an order."
"Excellent customer service "
"Awesome customer service"
"Brandi is who I request to talk to, she is excellent, she can trouble shoot situations and helps me solve mysteries when I need something. Give her and Erica and Sarah a big Thank You !!
"Have been doing business with TSD for many years now. I have always had nothing but top notch service and friendly people to help me! :-)"
"Very good personal service."
"We have always gotten our order very fast! We appreciate ya'll!"
"There is absolutely NOTHING that I DON'T like about doing business with Tri State Distribution!
"I can order online and the representatives are knowledgeable."
"You always exceed my expectations."
"You are awesome."
"Friendly, knowledgeable fast."
"PROMPT-COURTEOUS-EFFICIENT-GOOD PRICES-FAST SHIPPING-GREAT PRODUCT"
"Prompt and polite."
"YOUR WEBSITE IS THE EASIEST TO USE. I AM NOT GOOD AT ORDERING THINGS ON LINE. YOUR WEBSITE FLOWS EASILY. I DO NOT LIKE TO DO SURVEYS EITHER BUT I AM ALWAYS PLEASED WITH YOUR WEBSITE AND SERVICE. THANKS FOR DOING A GREAT JOB!"
"I always place my vial orders online and have no problem with anything. My label order I always call in. I was immediately directed to the correct department and she was very courteous and helpful with my order."
"Quick, easy and delivered the next day!"
"Staff was efficient and knowledgeable."
"Speedy delivery is always provided."
"QUALITY PRODUCTS AND SERVICE"
"Its always very easy to place an order for our pharmacy labels and the staff that takes my order is always very helpful and professional. "
"Always as promised!"
"Great response and delivery."
"Good products, value and service"
"They are very helpful when I email them or call for answers."
"ALWAYS FRIEDNLY AND FAST!!!"
"Friendly customer service, and my orders are always taken care of efficiently."
"Timely delivery...easy access phone numbers and friendly personnel! "
"Always professional and prompt service!!"
"Ease of ordering plus we get to speak with a live person."
"I like having people like Ken in the label department that can go an extra mile for his costumers."
"One stop shop."
"I appreciate the kindness and professional way that everyone treats me. I should try to do the same and mirror their excellence. A big thank you to Windy for putting up with me. I truly appreciate her kindness.
Hats off to Tri State Distribution for being a part of our business as we start year 15 on December 26th! Blessings for continued success at Tri State and again, thanks for all you do for me.
"Quick, prompt service and fulfillment of the order."
"Easy on-line ordering. Phones calls answered quickly. Kyocera printer service is excellent."
"On-going relationship, quality products, competitive pricing."
"I like the label-toner-vial deal with Tri State. Customer service people are very nice. "
"The people are very efficient, and very nice and friendly when I call."
"Excellent knowledge of products and great customer service!
"You handle our special delivery instructions very well."
"Fast service - Never any problems - Great company"
"Friendly customer service."
"I like the ease of getting things resolved. There will always be problems but the way in which we troubleshoot and resolve them is so important, and Tri State makes the effort to help the customer. "
"The rep worked with me thoroughly and efficiently.
"QUICK AND EFFICIENT."
"Everyone I have ever spoken with is VERY courteous and helpful!! Our orders are here the next day and products are very rarely not available for us to order. Great service!!"
"They do what they say they are going to do and ship orders correctly.
"Your printer guys are extremely helpful and knowledgable. "
"SPEEDY DELIVERY. PRACTICALLY OVERNIGHT!"
"Nice people, great service, quality product."
"Hassle free communication and service. Have never had problems with an order or shipping. Staff is well trained and knowledgeable about their products and very courteous."
"We have been using Tri State for all of our label, vial, printer and toner needs. I have always had positive feedback when working with all of the different departments. My concerns are handled promptly and I appreciate how efficient everybody is. "
"I usually order from our wholesaler, but they were out of a couple of the items, so I am ordering directly from you. I like that they arrive quickly when I order from your website."
"Great staff - easy to work with."
"Great customer service. Very timely with getting me what I have ordered."
"Fast and easy."
"Efficient! Fast shipping!"
"Very good product, lively staff on the phone! "
"Website is SUPER easy to navigate and use. Photos of products are excellent. Customer service on the telephone is ALWAYS top notch! We love you guys... thank you for being one of the few EXCELLENT companies around."
"Quality products and professional phone people."
"Very courteous customer service reps!! Always very helpful and polite. The shipments arrive very quickly, most of the time, it is overnight."
"The customer service is great!"
"Miss Lynn is the best!"
"They answer quickly and are willing to help with any problem..."
"Tri State is really cool!"
"Great customer service!"
"The girls are always friendly and helpful!"
"Efficient service. Prices are competitive. Flexibility to our requests. Very helpful and accommodating to our needs."
"PROMPT AND COURTEOUS"
"I like the speed of delivery & great website"
"The customer service staff is really friendly and always helpful. I have not once been upset at Tri State for not doing something they should have taken care of. "
"I like the ease of ordering online.....staff is ALWAYS courteous"
"Cindy from the label department was just outstanding. I presented her with an emergency issue I was having with turnaround time for the labels and within the same day, she was able to assist me to expedite delivery in record time. I was totally appreciative of the effort she extended to make sure that our needs were met.
"You are fast at responding, & have fast shipping/ delivery, "
"Cindy is always prompt and helpful!
"Always friendly when taking my call."
"Always efficient and courteous staff. No matter who answers my call, I feel confident in their ability to answer my questions accurately."
"Fast and efficient"
"My order is filled and shipped quickly."
"Fast, efficient, knowledgeable service."
"You all take care of business period. No BS. I appreciate it. Thanks. Steven"
"great product-great customer service-simple bonus plan,(not chasing coupons that expire, etc.)-choice of online or by telephone at my choosing"
"I can't say enough about the gracious salesperson, whom was very helpful. The delivery time was exceptional!!!!"
"Quick, efficent, friendly service. "
"Shaunna IS THE BEST!!!!!!"
"YOU ALL ARE VERY PROFESSIONAL AND NICE. IT'S A JOY TO CALL AND KNOW WHATEVER THE NEED MAY BE, IT IS HANDLED AND TAKEN CARE OF VERY QUICKLY. THANKS FOR ALL THAT YOU GUYS DO!! "
"good service - right price"
"the website makes it very easy"
"Great people at plant where we order."
"There are always problems in day to day operations but how they are resolved is the reason I will recommend Tri State to others."
"My rep is top notch & customer lovable!"
"Orders are received when expected"
"Pleasant Customer Service, they do an excellent job!!"
"I like reaching a live operator and being able get help quickly. Also the fast delvery of my orders"
"I like the quick and courteous service."
"Kelly was very helpful and fixed a problem that I had with a printer. His kindness and knowledge made a big difference in how I am able to do my daily job. Thanks. "
"Fast shipping, pleasant staff."
"The folks I speak with are able to take care of my orders and/or issues in a timely manner.
Orders arrive when promised, or earlier."
"Easy to work with."
"QUICK AND EFFICIENT ANSWERS TO ALL MY QUESTIONS"
"Very attentive and kind customer service!"
"So easy and great customer service!!"
"Quick and easy to place order"
"Fast service, friendly real people answering the phone.
"Lynn is great and so are all the other ladies I have spoken with."
"I like the product (vials). It is easy to place an order. Shipping is usually quick. "
"Great company - very courteous staff."
"They are always nice and courteous on the phone and we get our orders very quickly."
"The sales rep was really nice and knowledgeable about the product."
"You are doing a great job."
"We like the quality of the vials and the lids."
"I like the person who answers the phone. Very plesant, helpful and cheerful!
"Ease of using website. Friendly customer service reps"
"Very professional staff"
"Hats off to your staff. Sabrina was kind in putting up with me after the label department had closed for the day. Sara was great in processing my order and completing my request. My sincere appreciation!"
"No matter who I speak with, they are ALWAYS very courteous and helpful. Our rep, Rick Hartmann has been great!! Orders are shipped quickly and are rarely on backorder."
"The staff is nice and helpful."
"A human always answers the phone"
"Flexible in terms of expediting delivery"
"Direct to the point customer service."
"Friendly, helpful staff."
"Friendly staff. Darci Wilson our area rep stops in to check in on us. Has helped convert labels from ScriptPro robot to Tri State. "
"Robert Saldana is extremely professional and time efficient when handling our orders. We would not want to do business with anyone else."
"Prompt and easy service. Easy internet ordering. When items are out of stock in TN. the sales rep looks for other dc's that have/may have the product. Thanks for your service. "
"When we recently had an order for 3rd panel labels applied to the vials, we found 4 cases missing the labels. My call was handled swiftly and efficiently and Linda/Brandy shipped the replacement cases to us very fast. Thank you TriState!"
"Customer service was excellent."
"I like that the orders come so fast."
"Quick, courteous, and a great value for quality. The representative was very helpful and made sure I ordered the right lid for my need. I use several styles of your products and she made sure I ordered the correct one. Thank you for such great service!!!"
"I like hearing back on an issue on a timely basis, not days later"
"Ease of ordering, knowledgable staff, and next day shipping. "
"The people are friendly."
"Filling and shipping the orders is done quickly."
"They are a great company and have great customer service!!
"Great customer service and your programs have saved us a lot of money"
"FRIENDLY STAFF AND THEY ARE NOT PUSHY LIKE SOME SALES STAFF."
"Quick response by sales representative "
"I have used TriState Distribution for MANY years now and have not had a bad experience with any of your staff! You have always completed our orders in a timely manner.
Thank you all for all you do!
"Quick and efficiant "
"I like your service overall"
"Fast, Efficient, Kind and Knowledgeable...ALWAYS!"
"Tri State provides excellent customer service and we are extremely pleased with your company."
"I like how well Rick Hartman explains the answers to my questions. My email inquiries are always attended to promptly."
"FRIENDLY PEOPLE, AND FAST SERVICE "
"Great customer service, quick shipping, products are always as ordered and in perfect condition"
"I like the way you are taking care of your customers, it is amazing!"
"Very efficient and friendly service"
"Brandi was very informative and courteous! We receive our orders quickly, too."
"Great quality vials at reasonable prices and fast delivery"
"I like being able to call a get the product shipped out quickly."
"(I like) the free and efficient gift I receive when placing an order. ( toner )"
"I like the consistent excellent service. "
"I rarely, if ever, have any issues. They always do a fine job."
"Good product, good service."
"Cindy Wilhite has been great to work with. She is VERY prompt when returning my e-mails and placing my orders. A pleasure to work with."
"Easy to order online and if I have a problem everyone is very helpful when I call. Problems are rare but when there is one it is quickly resolved."
"Quick turn around time with no minimal order"
"They are always knowledge about the products and are very friendly."
"A human answers the phone. Knowledgeable friendly service.
"You get to talk to a person right away, big plus in my book. Usually everyone is very nice."
"Fast, courteous, and always very helpful"
"I always know where I stand with my order. Things are written and faxed to validate and orders are promised for shipment. Tristate has never been late on a delivery and has exceeded delivery on many occasions. "
"Quick and efficient. Everyone is always so friendly and ready to help."
"Quick turnaround time. Nice employees. "
"TSDI is very prompt and helpful like always. "
"I was pleased to the max, when we received our labels one week after ordering. I know that I must have placed my order at the right time when the lines were set up for my label size, etc. It was lovely to see them come in so quickly."
"Easy to order online
Kind and courteous associates
No sales calls"
"people are easy to get a hold of "
"Ease of online use, and prompt service/shipping and customer service. Always a good experience talking with the ladies in the office.
"Easy website & fast delivery, "
"I've been placing orders with you for quite sometime - I usually place all my orders with Shaunna Robertson and I couldn't ask for anyone friendlier, courteous and efficient in her job! Always a plasure to speak with Shaunna!"
"Very quick & efficient."
"Everyone at Tri State is great!"
"Very friendly service"
"Once I give the representative my account number they always seem to know who I am and always have my order history up and ready to go so ordering is always easy and quick. "
"Your customer service is great"
"Very easy and quick"
"Fast, efficient service."
"Simplicity of ordering and rapid shipment. "
"Everyone is very friendly and prompt! "
"Fast and efficient."
"TSD associates are always knowledgeable and helpful."
"I like the quick response and easy to return the cartridges program. Thanks."
"Always polite and delivery is quick. Thanks for your great service."
"Very easy to deal with. Very helpful and friendly"
"Very efficient. Easy to get in touch with a person if needed, and website is easy to use."
"Very good service."
"Excellent customer service and quick turn around time on orders."
"Great package deal: Pay for vials and caps, get labels and toner, and great service free!"
"Great customer service. Second to none. "
"Darci Wilson went above and beyond to answer our questions and help anytime we called. She is excellent!"
"Efficient, polite, and accurate."
"THE REP WAS VERY COURTEOUS AND VERY QUICK WITH MY CALL"
"Calls are answered quickly & efficiently. You get a live person right away who can sort out any issues that you might have."
"Customer service is excellent, very friendly and efficient."
"Service has been good so far. No complaints so far :)"
"Service is great and everyone I have ever spoken to is very courteous."
"Great product, terrific delivery and if something is out of stock, when I call, they check other warehouses. Very customer service oriented."
"Service is great and delivery time in unbelievable!"
"So far things have gone very well when I call to place an order, very happy."
"Easy access to a representative."
"Friendly service, very helpful"
"Courteous, knowledgeable, respectable, and follows up"
"Love this company especially Darci Wilson, she does a great job in all aspects.
"I like your super fast turnaround!"
"Fast and easy to order, delivery is fast as well "
"It's quick, easy and friendly"
"Pleasant, friendly and very helpful people!"
"Great personal attention."
"The professionalism and quickness of delivery."
"I can quickly place an order for vials online or call in an order for labels and staff is knowledgeable. Sandy in the label department was diligent about calling me back and getting my order processed. She did a great job. Give her a big raise. :)
"I CAN ALWAYS TALK TO A REPRESENTATIVE TO ORDER MY LABELS EASILY. I HAVE NEVER HAD AN ISSUE WITH ITEMS BEING IN STOCK EITHER."
"I really like the fact the your team "had my back" this time. I forgot to order labels (actually I thought I had ordered labels & when they didn't come, I checked and hadn't ordered!) Thank you for the help in expediting the order and calling when you had them to ask if I needed one case overnighted to me. We were struggling with old, yucky labels and that phone call was Awesome!
Everyone is always very kind and helpful when I call to order. Thank you so much!!"
"Easy to order product. Sales personnel know what they are doing. Free shipping and fast turnaround time. Pricing, so far, is good. Made is the USA."
"No smoke and mirrors, just a great product at a reasonable price. I try to convince individuals daily to use Tri State products"
"ordering is easy."
"Friendly, helpful operators."
"WENDY WAS PATIENT, INFORMATIVE, AND PLEASANT IN TAKING MY ORDER. "
"Website ordering is proficient, convenient. Staff is always friendly, helpful."
"Always take care of what I need quickly. Fast order shipment."
"EVERYONE IS SO FRIENDLY AND HELPFUL."
"The turnaround is faster than other companies."
"I like your fast, courteous service."
"Love you guys!"
"Easy, Fast. Convenient."
"Outstanding customer service!"
"Prompt and courteous service"
"Every time that I have called to place an order or general question, everyone has been nice and professional. Thanks!"
"I LOVE ORDERING ONLINE. IT IS A BREEZE AND I REALLY LIKE THE PRO MAXX VIALS AND CAP SYSTEM.
I ALSO LIKE KNOWING I GET MY ORDER VERY QUICKLY SO WHEN I "FORGET" TO ORDER VIALS I CAN GET THEM WITHOUT PANIC."
"You are very easy to deal with."
"Quick and easy to talk to. Fax confirmation comes immediately. Delivery date is given without even asking! Love that I won't be on hold for eternity when I place our label order!!!"
"Our representative is Rick, he is very friendly and prompt in resolving any issues we have. He is always available to answer our questions. All of us at our pharmacy love him.
Thank you so much Rick"
"Everyone is knowledgable and courteous. The tie-in discounts for vials, toner, and labels is a great incentive."
"easy to use, great service, get the product fast"
"Always very efficient."
"Always good service & nice people."
"Speed Service and Rapid Delivery"
"Prompt service. Knowledgeable personnel. Quality products"
"Great customer service and quick product delivery time."
"Great customer service"
"I have been in business for 35 years, and have dealt with many companies that did not offer such quality products, or professional representatives. Your employees are great !!! AND your deliveries are prompt. "
"Efficient, knowledgeable and excellent customer service."
"efficient and courteous"
"Very good service and you have what I need
"I like that I am immediately told if an item is on back order and its expected ship date if available."
"Quick efficient transaction and quality of vials."
"Our order is usually here within the next 2 business days."
"Always polite and knowledgeable. Product always is received fast."
"Friendly service. Michelin, Mindy, Lyn all very helpful.
Order seems to arrive in about 3 days. I can count on you. Once there was a cap shortage but Tristate made sure to send small amount of product so I never ran out."
"I like doing business with local people. They always let me know if something I have ordered is available or not. If not they tell me when it will be or if they have to get from another warehouse."
"Promptness in processing our order."
"It's nice to get labels, vials and toner from the same place. I also like the printer tech support."
"Great knowledge of out of stock vials, and extremely helpful in setting up an adjusted order to cover out of stocks."
"ALWAYS COURTEOUS AND HELPFUL."
"You get the job done right and everyone is very friendly."
"QUICK AND EASY"
"Always professional and courteous."
"Great customer service"
"CONSISTENCY OF QUALITY PRODUCT"
"friendly staff--very prompt "
"Customer Service is very helpful and nice people to talk to."
"Friendliness and Accuracy. Great people who put up with and tolerate me!"
"I like being able to order online!"
"Easy to order
Great customer service
In the state of Tennessee
Quick delivery of vial orders and toner cartridges"
"Quick response and delivery"
"Friendly customer service. Speed of delivery for orders placed."
"Easy and fast on-line ordering process, bill payment options."
"I appreciate everyone at Tri State understanding the importance of getting our supplies to us. I've done business with Tri State for over 20 years and you have always provided a great product with excellent customer service. Thank you. "
"I like Darci. She is super easy to work with and extremely efficient."
"I appreciate how willingly the graphics representative is doing everything possible to make sure that the label that we're designing is meeting our expectations. "
"Rapid response and delivery times."
"Customer Service is pleasant and very helpful
"Quick & efficient"
"I LIKE THE FAST SERVICE, KNOWLEDGEABLE STAFF, AND QUICK TURN AROUND."
"Customer service is good and very quickly. Never put on hold and quickly taken care of our needs."
"Always very pleasant interaction."
"Service is always spot-on!"
"I like your customer service, and communication is great."
"I like the promptness and efficiency delivered at a competitive price - that is how my business operates too. "
"I like that I was able to return empties and order new cartridges in less than 4.5 minutes. "
"Online ordering is usually very efficient. Quality products."
"I like your excellent customer service."
"Very fast & efficient."
"Easy to work with, easy online ordering, easy to call and order, every associate I have talked with has been excellent, great products, our customers love the Pro Plus caps. And I love that you are a Tennessee business."
"I have an order form I made up and I fax it to you. I receive a confirmation within an hour via an invoice faxed to me. I also get a discount for faxing, which is nice. Every time I've called, whomever I talk to is very nice, pleasant and helpful.
You must have a great crew there."
"Fast, friendly,and courteous service."
"Employees are always helpful and courteous."
"I have worked at ----- County Drug Center for the past seventeen years. Your service has always been wonderful, with fast and friendly service. "
"I CAN ALWAYS DEPEND ON A QUALITY PRODUCT"
"Very friendly and helpful. Most orders can be placed on line which is one less thing to tie up my day. When I do need to call I get quick responses to my questions."
"The representative was very helpful and made sure I was ordering the correct product."
"I like the product and fast shipping on in stock products. Customer service is always prompt and helpful."
"You were so friendly that I forgot I was calling for 2 reasons, I had to call back and still got excellent service!"
"Quick and easy"
"Promptness in delivery."
"Darci always responds to calls/emails very promptly. Always has answers for any questions I have."
"Easy, quick ordering process and timely arrival."
"Friendly customer service. Typically when an item is on backorder and I call about it, I am able to receive it shortly."
"The people are great and efficient
"Calls to TSD are answered by people quickly and efficiently.
TSD people have a good knowledge of the products.
TSD people follow up with e-mail and faxes 100% of the time."
"Great service,great product,love how you help us save money!"
"They are quick and the labels are always here the next day."
"quick easy and friendly"
"The people I talk to are always curteous and knowledgeable and the shipments are always received in a timely manner. Always a good experience."
"The cost savings I receive thru online ordering, the ease of ordering and having my supplies all under one roof to further enhance my savings thru free toner. That is a great help to my bottom line!"
"Everyone is always so GOOD !!!!!!!!"
"Customer service knows their product and who to send me to to get what I need done."
"Quick delivery. They stand behind the product if there are any issues.
"I like the way you take care of problems with my printer."
"I like TSD's staff, label/vial/print cartridge arrangements, they are a US business."
"Local, small-town company & people! Rarely do I ever have a problem, but when I do, it's always handled appropriately."
"Ease of website and helpful staff."
"DELIVERIES ARE ALWAY ON TIME."
"Very professional and expedient."
"Simple ordering process, super fast delivery time, ease of problem resolution."
"Marty Usery has handled every concern that I have had. On two different occassions, I have called him while he was not working and he has still taken care of my issue. Making special deliveries and taking extremely good care of this customer have been just a few of the things this fine gentleman has done. "
"Our rep, Jack Rotton, is fantastic!"
"Quick efficient and knowledgable!"
"Fast and easy service with your website. quality product at a good price."
"GOOD CUSTOMER SERVICE"
"I like the TriMaxx product that allows me to be unique and helps me promote my business through the caps and 3rd panels, cool idea."
"Product is delivered quickly."
"Very courteous and efficient staff"
"gr8 service, quick & friendly"
"Quality product, nice customer service"
"Great customer service"
"Always available to help with questions and take your orders. Very friendly and knowledgeable. Great customer service!"
"I like receiving the items in a timely manor. Everyone I have talked with is friendly and courteous."
"Fast and effiecient service"
"Professional, courteous, and quick service. Great job!"
No shipping charges on 340B accounts.
"Everyone is very helpful!"
"Your customer service and printer support people are very nice and courteous."
"FAST DELIVERY OF ORDERS"
"I had a special request for a short run. They quickly returned my call and made the accommodations."
"Everyone is so helpful"
"friendly and no voice mail or answer machines. "
"I always get a human being when I call."
"The friendliness of each staff member! I forget the routine between the times that I order and everyone is very kind when they need to remind me of the procedures! Thank you!!
Our orders are always processed quickly and correctly!"
"Fast service, quality products compared to competitors, plus free toner.
"We like the quality of TSD's products."
"It's easy to order and we receive shipments fast!"
"It is great that we can print banners through Tri State."
"prompt response to requests."
"I'm still amazed each time we order how quickly the shipment arrives!"
"Easy to deal with CSR's. TSD has gone the extra mile to get my order to me quicker than normal."
"Reps are very easy to talk with, and they have knowledge of the products being sold"
"Free toner cartridges!"
"Quick delivery and price is right"
"Friendly employees, speedy response to problems, fast delivery times"
"Good products at good prices. Excellent shipping & lightning fast paperwork. We are just switching over to your labels/printers/TriMaxx bottles and anticipate even more savings plus with the 3rd panel and floor banners we will be able to promote our new packaging."
"Friendly customer service and quick turn-around on orders! Thank you"
"I like - 1. different types of vials, colors, and cap configurations 2. other services offered such as signs, cap imprints, ways to help us advertise inexpensively 3. Cost savers such as different brand of printer, the toner with vial and label business, free goods"
"I like my salesguy, Rick. He's always quick and responsive."
"Always great service."
"Extremely fast delivery"
"We ran short on label sooner than expected and had to place a call for an emergency shipment to be sent TWO WEEKS sooner than our order was to be printed ( originally to be delivered 7/24/14. I was told I would have my labels 7/11/14. We actually received the labels 7/10/14 and were able to continue business without a hitch!
Tr-State responds promptly to our requests and NEVER hesitates to help!"
"You are all on top of things! Everyone is friendly and I get my order fast with no problems. Thank you very much"
"I like your promptness and good manners"
"Shaunna Robertson is the best!!!! - she is both efficient and a pleasure to deal with!"
"GOOD CUSTOMER SERVICE, MERCHANDISE SHIPPED RIGHT AWAY"
"Orders have a quick turn around time."
"YOUR CUSTOMER SERVICE REPRESENTITIVES ARE ALWAYS PROFESSIONAL & HELPFUL."
"TSD has always done everything possible to take care of my vial needs. I order online which is a nice convenience and whenever there is an item that shows out of stock the customer service rep always does what is required to see that that item is located and sent directly to me. "
"Good customer service"
"Tri State has always given me top notch service. I have nothing but praise for your company. Your customer service is outstanding."
"Great Customer Service and excellent prodects"
"We get the order very quickly."
"I like TSD's friendly, fast service!"
"Excellent customer service and fast shipping"
"I like the ability to order over the internet. If I have a question, it is always answered so I completely understand."
"Fast and easy!"
"Always get the order out quickly. A person answers the phone quickly. No extra sales calls. Prices are competitive but as a nonprofit we really appreciate the fast service and not having to pay shipping. Thank you!"
"Wonderful customer service reps and very prompt service. "
"I LIKE THE PRINTER TECH SUPPORT THAT IS AVAILABLE..."
"EASY TO ORDER,VERY HELPFUL WHEN NEEDED "
"The call center sales reps are personable and go above and beyond to ensure that our vial orders are accurate and expedited"
"very good customer service"
"We have never had a bad experience with Tri State Distribution. We love you guys."
"Customer service is always eager to HELP me with whatever my issues or questions may be at the time. Not every company follows through with that policy of helping their customer. It never sounds like an imposition, it is genuinely just wanting to help me solve my problem.
I love ordering from the website, but I know I can always take care of product or order questions with a phone call.
If I would not procrastinate so badly about placing orders, I would have a lot fewer things for you all to help me with. "
"Tri State always takes care of any business transactions very efficiently. I always receieve great customer service"
"They are quick, efficient, and very friendly. They strive to please the customer."
"always friendly and knowlegeable people. the order is always here in a very reasonable time."
"Quick and easy to reorder."
"Quick ordering and fast shipping."
"Sales associates treat me like they truly know me and we have never met except by the phone. They get the job done, which is a true delight since customer service is steadily declining to customers like us.
"Love doing busy with you all whether online or by phone. Keep up the good work."
"Quick response, delivery and knowledgeable staff."
"You are fast, efficient and complete and very courteous. We receive our vials before the time that they promised!! Good Job!!"
"Whether I order online or direct from one of your representatives, the quality and speed of service is excellent. I would highly recommend your company to other pharmacies.
Every time I have spoken to your telephone representatives I have gotten friendly, efficient service. You have a great group of people working for you."
"I like your product quality, your label program, and your a/p department"
"I like the prices, and Sabrina from your customer service department.
"I like your fast shipping AND QUALITY OF THE VIALS!"
"Quick shipping/delivery. Fair prices."
"I Like Free Toner."
"I like the support tech- he was so helpful and kind! When I hung up I said "that was the best customer service I've had!""
"I like being able to place orders on line, and being able to call if I have questions."
"Easy to use and delivery is so fast!! "
"Courteous, helpful staff."
"Everyone is great!"
"Prompt response to calls and any problems. Calls are answered by a person and not routed thru assorted machines and voicemails."
"Personal attention/ prompt service."
"Good pricing, fast delivery, products always in stock, website easy to use for information and ordering."
"Everyone is always very helpful and friendly."
"I am completely satisfied with TSD. This is one supplier we almost NEVER have any issues with. And what few times we have were handled very efficiently!"
"I like the friendly, knowledgable staff and they know their products. We use your bottles, labels, and printer cartridges and they are all of excellent quality at great prices!"
"Ease of ordering. Prompt response to any issues."
"I like that I am able to call in and order my cartridges for free. This program really helps my bottom line. I had a toner problem recently and your technician and service were great!"
"So far it's good , don't see how you could improve"
"I like the toners - they work great."
"I like your knowledge on the Kyocera products."
"I like the whole concept!"
"Ease of ordering, customer service is excellent and shipping is prompt"
"Quick delivery and helpful staff."
"Tt is easy to order."
"I like how helpful everyone always is, efficient, and thorough. Thank you!"
"They always listen to my problems and fix them."
"It's fast and friendly. It doesn't very long to order my vials or lids so I don't waste a lot of time on the phone. The reps are always nice and friendly."
"I like how fast the shipping is."
"Fast, efficient, never a problem"
"Always prompt and willing to overnight if possible."
"It's very easy to order or re-order your products. Also great graphics, you see what you are ordering."
"Your staff is always very courteous & helpful."
"I love being able to talk to an actual person! Having to go through phone prompts to type in account numbers and other information just place an order is the WORST! Thanks for keeping real customer service."
"Ease of ordering, not constantly bothered by sales people in person or on the phone. I especially like the accuracy of orders received and good product quality."
"The turnaround time is great!"
"Quick friendly service"
"I like your products, quality, & easy ordering"
"Very consistent, great product, nice people"
"This is one of the easiest, most organized order sites I have ever used. Thank you"
"The customer service staff is always friendly and willing to provide the customer with best service. "
"Great customer service."
"Everyone at Tri-State is very personable, knowledgeable and wonderful to work with! You have an awesome team of great folks!"
"It is quick and easy to place orders."
"Website is so informational and so EASY to use and navigate - so quick! Customer service folks are outstanding."
"Fast, easy, efficient"
"I like your promptness of delivery"
"I enjoy the free toner program"
"Our sales rep, Rick is the best. He promptly responds to questions and submits our orders expeditiously. "
"Customer service agents are polite and efficient."
"It is very easy to work with Tri State- they seem to recognize our store and know our order. Thanks! "
"I like the pleasant, friendly, knowledgeable, and quick service!! Excellent! Thanks"
"Friendly, knowledgable , generally meets self-imposed deadline "
"I like …fast response, quick to get us satisfied."
"easy ordering and fast shipping"
"Rick is great! The staff is great!"
"I don't like taking surveys, but for you I will!"
"Fast shipping, free goods, green color option"
"CALL AND ORDER TODAY GET PRODUCT NEXT DAY"
"Buy 10 get one free & friendly staff"
"I like the speed and efficiency of each person that I talk to. Even when I am switched from department to department. Thanks!"
"I like the prompt service, always nice and willing to help. Recommended switch to Kyocera after years of Lexmark, was hesitant at first but have been greatly satisfied with Kyocera and Toner. "
"The ordering process is very quick. I work at a very busy pharmacy and have limited time to stay on a phone. When I call to place my order, it is always fast and accurate."
"Nice friendly representatives"
"Easy to navigate site, quick response and receipt of order. Service is incredible."
"I LIKE THE ON-LINE ORDERING PROCESS "
"Always courteous and prompt"
"The online ordering is very easy to work with, and the follow-up emails are timely. On the rare occasions when I do have to call in with questions, the customer service staff is always very helpful."
"employees are happy to help look up accounts, addresses, etc"
"EXCELLENT PRODUCT AND WE LIKE THE FREE TONER PROGRAM"
"My experience has always been great since the new warehouse."
"I can talk directly to the sales rep."
"Tri State has always been very responsive to our needs."
"I like the vials & free toner "
"Fast delivery and excellent customer service."
"Efficient way to order vials and lids.
The help with printer problems is very helpful.
"Everyone is very professional. In the event of an error, things are always addressed and corrections needed are made to our satisfaction."
"I always get fast, friendly service and the price and quality are great."
"My call was answered after 2 rings. The representative who I spoke to was very courteous and familiar with our needs. We placed our order after 4pm and received our order at 2:30pm the next day. This was extremely shocking and pleasant. Thank you all."
"Speediness of receiving order and ease of order placement. Also very courteous staff."
"quick response and delivery"
"Very quick with receiving our order.
"American Made Product!!!!"
"I like your fast service."
"I love the customer service I receive from Lynn Hamric and Phyllis Harris."
"We have had fewer problems with printer toner once we switched to the Kyocera printers, and replacement of toners is fine."
"Friendly staff. "
"always friendly & helpful"
"I like your great service and very responsive to our needs."
"Ability to get to a person without a long phone message prompting system."
"Easy to order labels and bottles"
"I love just going on line and ordering, and the order comes quickly. Any issues I have had with vial quality have been addressed by both my rep and the company itself.
"Quick an easy to order, delivery of product is very fast."
"super fast delivery & very down to earth representatives "
"very nice a courtious. if there is ever a problem with the order, they call me right back to let me know, they do not leave me guessing. the order arrives in usually 2 days, which i think is awesome."
"Great service. Bring value to my business "
"I get to talk to a real person!"
"I love everything about Tir State for years, don't ever ago away please.
THANK YOU, THANK YOU."
"User Friendly Website.
"Good customer service and we always get our products at the estimated time "
"Excellent customer service"
"We love your product, great quality! also the deliveries come very quickly."
"We love everything about Tri State!
"Shaunna and Phyllis are great to deal with - always prompt in responding!"
"TSD always provide the best customer services!!!"
"Complete professionalism and quick service!"
"very friendly customer service. Prompt responses, knowledgable"
"Customer service is very friendly and easy to talk with"
"Always extremely helpful."
"Michelin is always easy to deal with! She makes ordering a breeze."
"Prompt response and shipping."
"Everyone is very knowledgeable and courteous. Items always arrive when expected. "
"I like your prices & owner involvement."
"STaff we can call and address our concerns to. Thanks for survey"
"CS support and friendliness
Online ordering and payment
Easy to use website
"I worked with Lynn. It was a great experience and I can only wish that every customer service representative that I work with daily could be as kind and knowledgable as she was. I had to call back and she had already informed her coworkers of my situation. She made sure that I was able to get my issue resolved in the best manner possible without having to call back and re-explain my issue with a new person. Their teamwork was apparent and inspiring. I can't thank you enough for the great service! I also wor"
"YOU GUYS ARE GREAT"
"NO ATTITUDES UNLIKE THE COMPETITION"
"THIS WAS THE QUICKEST WE HAVE EVER GOTTEN OUR LABELS! THANKS FOR GETTING EVERYTHING TO US SO QUICKLY!"
"I like how one caps can fit on multiple vials. It makes it a lot easier to match the caps to the appropriate vial."
"Vial orders handled efficiently and delivered quickly."
"Quality service and products.
Competitive prices and promotions.
Long time business relationship and courteous staff.
If I've left anything out,ya'll are good at that too, my
mind is just not a multi-tasker this morning!! :-)
"It always so easy to order online, doesn't take up a lot of my time. And when I do have to call for something everyone there is very helpful and professional and I appreciate that. "
"Better prices and free shipping for 340B customers. Never have to worry about vials being out of stock. Fast and courteous service."
"ALWAYS QUICK AND EASY"
"Always friendly and prompt service."
"Easy to order and prompt delivery"
"Efficient, friendly, and courteous"
"Pretty easy. Very nice people. I've been with you for 15 years. I feel like I'm getting good value with free toner cartidges. I love the blue bottles."
"I like the ease of ordering and professional staff at Tri State"
"I LIKE YOUR WEB ACCESS, PRICING, & QUALITY OF PRODUCTS"
"We appreciate the prompt and professional manner of Tri State Distribution staff, and we really love the vials and caps that our patron's love and use daily "
"Ease of use, fast free shipping"
"I e-mail Phyllis Harris with all my questions and orders. She is great. If she cannot answer a wuestion she directs me to the correct person. She's always been so helpful. Great to business with her."
"Quick efficient service"
"It's quick, easy, & painless."
"Our representative and the customer service is outstanding "
"Fast and Professional !"
"I have never completely run out of vials or lids because if a problem occurs the company will go to great lengths to overnight you a product or to solve your problem. I like doing business with Tri-State!"
"You are never late with my order next day. "
"Products are always in stock, orders comes within a few days, prices are fair, product is good quality."
"Your website always has my last order so I can just "repeat" the order and that saves so much time and I can get what I need quickly and efficiently. "
"Nothing about the experience I have had with Tri State is negative.
"Everyone is always very helpful and friendly. I love doing business with Tri-State. "
"Ya'll are our kind of people!!!"
"I like the product line."
"Representative was very helpful and we were very satisfied. "
"Fast efficient ordering process"
"They are very quick and efficient in getting my order to me!"
"user friendly website and ordering process"
"Very easy to shop website and very quick"
"prompt service and delivery and web discount"
"I like your great customer service and toner cartridge refill program."
"Fast shipping, good service"
"We always receive confirmation of our orders in a timely manner and the invoice follows quickly. "
"Great product, fast shipping, courteous customer service reps."
"Deliveries, even if it is a partial delivery, are made promptly"
"Good product, reasonable pricing, quick shipment"
"Ease of ordering. Next day delivery"
"Ease of ordering with customer service reps. "
"The employees are very well spoken and very polite. VERY FRIENDLY SERVICE AND I would mention Tri State to anyone."
"I like being able to place vial orders on line without a phone call"
"Every time I call I also get sweet girls that are always helpful and are always prompt with my order.."
"Easy to use and friendly with questions"
"I like your customer service, the products and the prices."
"quick and efficient"
"Ordering is quick and easy."
"No hassle everything filled and shipped promptly"
"I really like the program of lumping purchases to qualify for free toner for my new Kyocera printers. In buying 2 brand new printers and receiving free toner cartridges, I will save $500 a year over the previous cost of toners I had to spend. In switching my labels to TSD to be printed I was able to receive the exact same label and TSD didn't miss a beat in my keeping up with my supply needs."
"I like the product as well as courteous, efficient service"
"The labels, vials are next day, talk directly to someone when calling, customer service reps are friendly. "
"Always very helpful"
"Vials and lids are shipped quickly
If an error is made on Tri State's part... they quickly fix it and ship the correct product out immediately.
Quality of product is excellent."
"Orders are placed quickly never any problems."
"My orders always arrive promptly."
"Everyone is always very helpful. Delivery is fast
"I like the free incentives you offer, like the 11th box free and free shipping, and the quality of the vials that I order and use."
"I can order when I want to, without sales people calling.
Pricing is very competitive.
I know when I order, I will get my order in 2 days from UPS.
99% of the time nothing is backordered."
"1.product works in our Parata Max
2.on line ordering
"Customer service reps are courteous and efficient.
"1.EASY USE OF WEBSITE AND DISCOUNT
2.QUICK CUSTOMER SERVICE BY PHONE
"1.Like the customer service.
2.Can't say enough about the customer service.
3.Quick response. Shaunna is always helpful and are any of the other rep we deal with. "
"1.I get my order quick
2.If there's a mistake they correct it quickly
"1.I like the fact that the owners will speak to you
2.I like the fact that their quality of products have come a long way
3.I like the fact that the owners are responsive to my needs"
"1.Prompt replies to my requests
2.Very helpful customer service
"1.The return was processed immediately!!
2.Friendly & very knowledgeable
"Easy ordering & products are in stock
"1.Very pleasant staff.
2.Vials are shipped same day
3.The charge is through my drug wholesaler."
"1.The customer service personnel is knowledgeable & the product is delivered in a timely fashion."
"My Sales Rep is always available to assist with any problems
"Fair prices & great service. Fax an order & it comes on time.
3.Free goods program"
"I LIKE YOUR CUSTOMER SERVICE AND QUALITY"
"1.The product is always here the next day or so.
"1.ease of ordering
"1.Phyllis Harris is awesome and always responds quickly to my e-mails when I place orders
2.Shaunna Avent was very helpful when needing info on vials
3.Easy to place orders and get information on products"
"1.easy to order
3 . warehouse pickup great"
"1. Fast ordering
2. Fast delivery
3. Pleasant customer service"
"I like the professional attitude of your courteous staff, and their ability to forgive me as a customer for my shortcomings. "
"1.Its easy, fast and efficient
2.Products arrive when promised and it's always quickly
3.Qualtiy products at good prices"
"I like the ease of calling and receiving exactly what I need and the ease of getting to my sales rep.
"1.Easy to order
2.No middle man
"Your representatives are efficient, delivery is 2 day for us in NC, and orders are accurate."
"Quick delivery and friendly staff!"
"The product comes quickly, you have good customer service, and the owner is very nice and will go out of his way to keep us happpy."
2.Fair pricing and easy to use lids
3.Next day delivery"
"I like your free toner.
"You have good customer service and products are sent in a timely manner"
2.I always get what I ordered
"Ordering is quick & easy, and the turn around time for receiving orders is pretty fast.
"I LIKE YOUR -
"WE LIKE YOUR WHOLE SYSTEM... GREAT JOB"
"I like your fast shipping."
"You are very professional."
"We like your personal service in a timely manner. "
"You are knowledgeable about your products and keep them in stock to anticipate and meet our needs."
"YOUR WEBSITE IS EASY TO USE. LOVE IT. THANKS."
"I like your online order discount. "
I like my sales rep, Darci Wilson!!!!!!!!!!!!!!"
"I like your speedy delivery."
"YOUR ORDERING PROCESS IS GREAT!"
"YOU ARE OUR #1 COMPANY BECAUSE OF YOUR GREAT SERVICE AND PRODUCTS."
"We like your TriMaxx bottles and 3rd panel labels."
"I like your Pro Plus vials. They take up less room and are very easy to use. Love your paper and toner exchange program."
"I like your attention to detail and your quickness of getting product to the customer."
"I am very pleased and satisfied with all my experiences with Tri State."
"I like your quality, ease of ordering and prompt shipping."
"I like the free ink option with the purchase of labels. We usually get our labels from you via our King City store."
"We only use you!"
"I like your people and their attitude..."
"I LOVE online ordering!"
"Quick Service - Appreciate the free case of bottles with order of 10 and cartridges are very timely."
"I like your customer service reps. Always eager to help."
"EXCELLENT PRODUCT, EASE OF ORDERING, AND RAPID DELIVERY!"
"Customer service is always nice"
"I received my order next day,complete and correct!"
"Ease of getting to my rep, Jack Rotton, and his excellent staff at TSD"
"I like your fast service-this lets me carry less stock. "
"I like your Pro-Plus vials and lids. Customers like the design to be able to push the center down to make it easy open and it's easier on us to use one lid. I've had plenty of other companies try to sell me their products to save me money, which I really need to do, but my customers love your lids and I want to satisfy my customers. I use the green vials for "Greene" County Drug which kind of sets me apart from other stores. "
"You the one and only!"
"I like the friendliness of your representatives."
"Communications and transaction have always been quick and easy and
"I like your order forms because they are easy to understand, and your staff is always willing to help and they suggest other viaLs, bottles, and lids that we may need."
"I like your customer service reps that act like they want to help you."
"I LIKE YOUR CHOICES IN VIAL SIZE AND COLORS, BUT MOSTLY YOUR SPEED IN DELIVERING THE VIALS IS GREAT. THANK YOU"
"Your website makes it easy for me to order."
"I like your customer service and product quality."
"I like your SERVICE."
"I like your web site."
"I like your your blue bottles and quick service."
"I like your blue vials!!!"
"Friendly representatives who always go above and beyond."
"I like how quickly we get the vials and how nice the staff is."
"I like your customer service."
"You all have always been great, love the service and products. Your customer service reps are always friendly and will share laughs with you. "
"I like your prices."
"I like your promptness."
"Your shipping is very quick and I don't have to wait long for the product."
"Ease of use of toner replacement."
"Easy to use cartridge return program"
"I like your cap and vial combinations."
"I like your fast response and delivery."
"I like your prompt, next day delivery service."
"I like your response for customer service and the quality of your products."
"I like your quality. It is the best product I have used in 35 years of practice."
"We like your toner replacement program, as well as the great quality of the vials."
"I like that your product is consistent in quality and the delivery is timely.
I also like the "made in the USA" factor."
"We like your customer service rep Phyllis. She always checks to make sure my order is in stock."
"YOUR ORDERING LAYOUT IS SO EASY TO PLACE ORDERS.
"I like your working with me and helping to get all orders in a timely manner."
"I like your products...and the service has always been great."
"Prompt service and shipping."
"You ship fast and almost always have everything in stock."
"I like your quick ship outs and your easy billing system!
"Excellent turnaround time!"
"I like your courteous and friendly service."
"I like the Pro Series advantage. It takes up less room in the store.
I also like the custom caps, toner and label program. Keep up the good work!"
"I like your customer service."
"I like talking to Michelyn in Customer Service. She's very friendly!"
"I like your Pro Plus caps."
"I like all of your products, and the green color differentiates us from our competitors. Also, really appreciate the fact that the website now saves credit card information. Makes ordering much easier!"
"I like your colored vials. "
"You are our only supplier. "
"Your service is TOP NOTCH. Thank you!"
"YOU HANDLE OUR EVERY NEED FOR BOTTLES, CAPS AND VIALS. WE APPRECIATE YOUR WILLINGNESS TO GO THE EXTRA MILE...."
"I like your ease of ordering, discount for using web, and free products."
"I like your blue vials, they make us stand out from the "competition". "
"I like your...free programs...good products."
"I like your prompt service."
"I can't think of anything that needs improvement!"
"The biggest improvement was us getting Kyocera laser printers... "
"I like the new Kyocera printer and not having to deal with sending and waiting on cartridges."
"WE ONLY USE TRI-STATE FOR ALL OUR LABELS AND TONERS...NEVER HAVE ANY PROBLEMS ALWAYS NICE AND READY TO HELP WHEN I CALL "
"EVERY THING IS GOOD...THANK YOU FOR ALL YOU DO... "
"We have been doing business with you for so long, I can't really speak for your competitors. Why would anyone deal with anybody else? You guys are the best."
"I like your LIDS!"
"I like your website and ease of using it compared to having to call or fax every time we need to order something. "
"I like your blue vials. I like ordering online and paying by credit card."
"I like your customer service and fast shipping."
"We like your follow up on orders and calls back (when needed)."
"I like your prices."
"I can't think of a thing (to improve). The gal who handled my last order was a genuine human being. She did not rush me, and we exchanged a small amount of pleasantries which made me feel special, while I hope not putting her too far behind schedule. "
"I like your green vials and the ProMaxx design. Also your website is MUCH improved with saved credit card info. Much easier to use now. Thanks."
"I like your customer service."
"Your customer service is very efficent.Thank you."
"I CAN'T THINK OF ANYTHING YOU NEED TO CHANGE."
"I like your quick return on cartridges."
"I like your service and products."
"We like your timeliness and courtesy! Thank you!"
"I like the pop cap design in combination with color availability and purchasing caps/vials at one price together. "
"Love your products!"
"I like your way of completing an order and then sending a fax to acknowledge the order. Thank you for always giving me the type of service that I need and require. Thanks"
"I like your pricing and product availability. Thank you."
"I like your vials. The quality is great and we frequently have patients comment on them. "
"I like your ease of the website in ordering and if we have a problem it is usually resolved in a timely manner."
"TriState has always produced great products at a great price with knowledgeable and friendly staff. All concerns are met and resolved in a timely manner."
"I like your representatives' courteousness and knowledge of the company's products. They never make you feel rushed in placing orders and usually inform me when an item is not in stock, so we can make alternative plans."
"We like your one stop shop- toner, vials/lids and labels. We have not had to deal with other competitors and will not be anytime soon."
"We are very pleased with your service."
"I like your easy ordering and polite staff."
"I like your customer service."
"I like your customer service reps. They always confirm the orders and the items. If they aren't in stock they will let you know in advance."
"We like the cartridge exchange program and our sales rep who comes in our store from TN to PA. He's a great guy with alot of knowledge and an excellent personality."
"I like the same day shipping."
"Easy ordering, no mistakes, friendly informative people, good products"
"No improvements needed. Thanks for doing a great job."
"It's nice to be able to get vials, labels, toner, printers all from the same place."
"I LIKE YOUR QUICK DELIVERY EVEN IF I PLACE MY ORDER LATE IN THE DAY.
& RECEIVING A CASE OF VIALS FREE"
"I DONT HAVE ANY SUGGESTIONS FOR IMPROVEMENTS. WE HAVE ALWAYS RECEIVED SUPERIOR SERVICE WHEN COMMUNICATING OUR ORDERS VIA FAX OR TALKING TO A CUSTOMER SERVICE REPRESENTATIVE ON THE PHONE.."
"I like your customer service because I can always speak to someone if I have questions."
"I like your third panel for the TriMaxx vials!"
"We like having a live person answering the phone. It saves me a lot of time to start off by talking to a person instead of choosing options. "
"I like the easy way you've provided to place an order. Most of the time everything is in stock, people are always nice when I have to call. Thank you"
"I like your customer service"
"I like your Pro Plus convertable caps. Thanks for making the use of credit cards much easier."
"I like your stuff!"
"ALWAYS VERY HELPFUL...THANKS!!!"
"I like your vials."
"I like your total service."
"I like your representitives. They are very efficiant. Especially when it comes to listening."
"I like your responsiveness."
"I like TSD's combined product deals in conjuction with IPBG. Every savings counts."
"I like your knowledge, customer service and the fast, easy service."
"Someone is always available to talk to that can take care of any order
"I like your excellent customer service, and our products are here
within a day or two and as of yet, no errors.
"I like your prompt delivery."
"I like that I can place an order and with 1-2 days it is here at the store. Thanks."
"I like your prices."
"I LIKE THE WAY THE SITE IS SET UP AND EASY TO USE ON THESE BUSY DAYS. THANKS ALOT"
"I LIKE YOUR ABILITY TO ANSWER CALLS QUICKLY. ORDERS FILLED IN A TIMELY MANNER ALSO."
"DELIVERY TURNAROUND IS VERY PROMPT. CUSTOMER SERVICE IS EXCELLENT!"
"I like your service"
"I like your speediness. Normally when you call a company to order something you have to go through countless dialed selections. Your number automatically connected me to a live person."
"I like your vials - they fit into our ScriptPro machine. "
"I LIKE YOUR TOTAL SERVICE, INCLUDING CUSTOMER SERVICE ALWAYS GET TO TALK TO SOMEONE THAT IS VERY HELPFUL, AND YOUR CARTRIDGE PROGRAM PUTS YOUR COMPANY MILES AHEAD OF AVERYONE ELSE.
"I like your...ability to provide 3 stops in one shop & competitive pricing to provide each ( labels/vials/toner )"
"I LIKE YOUR NEXT DAY DELIVERY"
"Excellent service, thank you"
"My experience through the years with TSD has been great! I have no complaints - my compliments to Shaunna Robertson and Kelly Mullins who have always been extremely courteous and efficient with my orders~ thank you! "
"It's unique that I can get all 3 products from one place - labels, vials and toner"
"Things that make you unique:
-INDUSTRY STANDARD PRODUCTS
-EASE OF ORDERING
-COMPETITIVE-YOU HAVE BETTER PRICING
-VIALS THAT ARE RECYCLEABLE
-BEST LABEL PLACEMENT
"(You have) much better pricing and ease of ordering and excellent range and quality of products. Also, very quick delivery to pharmacy.
"It is always a pleasure to work with the staff at TSD. I appreciate all they do for me and for working with me for the past few years. I thank you for your hard work and dedication to excellent customer service. Keep up the great work! A satisfied customer of yours!!!"
"We are completely satisfied."
"I like the fact that our items are so easily ordered from your website, and that you give a discount for doing so. Additionally, I like the fact that our order is shipped so quickly compared to other companies we have purchased from in the past. "
"THE ONLINE ORDERING MAKES IT EASIER AND MORE EFFICIENT TO ORDER FROM YOUR COMPANY"
"(TSD IS THE) ONLY COMPANY WE USE FOR CAPS AND VIALS"
"The easy to use cap makes it a snap to convert from child proof to non safe. It sold us from the very beginning."
"Great Products at Great Prices!!"
"Everything was handled effectively and efficiently. "
"I like both the EPIC logo on the vial caps and the ability to save money both on quarterly rebates plus web ordering discounts. "
"I had a great experience with the Customer Service Rep. The issue I had was taken care of the same day. I usually don't get that kinda of service. Thumbs up! :) "
"We have always had wonderful service from your company. If any defects showed up in inventory, it was very easy to return and get a corrected replacement. Also, our vials are shipped very promptly. We are very pleased. No complaints."
"It was clearly my ordering error, however, customer service was very gracious about it. Return labels were e-mailed quickly and the new order placed for what I really needed immediately. Thanks."
"I like the blue bottles. I also love the free toner program."
"(I like your) discounts and ease in selecting products."
"You are #1. "
"What's unique is your easy order & delivery. No pressure by sales dept. No minimum."
"What makes you unique is your ease of ordering"
"You work with our buying group to ensure the best products and the best possible prices."
"I can order online very easily and you give a discount for ordering online, plus with an order of so much I get a free item. "
"We LOVE your bottles- the Pro Plus are the best! Love the caps."
"You are our #1. I just wish my robot used the Pro Plus bottles..."
"I really appreciate that an actual person answers the phone! "
"Your company is extremely quick in turn over and consistantly accurate. Thanks for making my job easier!"
"I am a newer account-my patients like the green vials and the TriMaxx shape. I believe it sets us apart from the competition! I appreciate the toner program and like your company!
"My call was answered quickly and questions answered completely and politely. No one can ask for more when calling for customer service. Keep up the good work."
"Your website is every easy to navigate. "
"Quick and easy website."
"I like the pricing and allowing a free product when the order is over a certain amount and also, the timely manner that the products arrive to us"
"My experience was great!! Thank you!"
"We have used TriState for years. They are awesome!!"
"TSD customer service is a pleasure to work with, very helpful, attentive and courteous!"
"YOUR COMPANY GIVES SUCH EXCELLENT SERVICE! THE ORDERS ARE RECEIVED SO
QUICKLY IT IS AMAZING!"
"Keep up the good work. Unfortunately money speaks loudly in business but you guys do a wonderful job of keeping my prices low and product easy to get. Thank you."
"I've worked with Brandi many times handling 5 stores and Label changes. She does an exceptional job and is very accommodating. Everyone at Tri State has been great to work with but wanted you to know I appreciate dealing with employees like Brandi."
"Always excellent service. Enjoy talking with the staff."
"Another great job by Tri-State!
Cheryl Stroman, R.Ph. MBA - Carolinas Healthcare System
"Tri State's TriMaxx® vials and 3rd panel labels allow us to communicate important information directly to the members who utilize our mail order pharmacy services. We’ve tried many different avenues to communicate information to our members (i.e. letters, e-mails, phone calls, etc) with varying degrees of success. Nothing, however, gets information into the hands of our customers as directly and quickly as TriMaxx® vials and 3rd panel labels."
Meredith Ford - Wauka Mountain Pharmacy, Clermont, GA
"The TriMaxx® sets us apart from our competition. It is a unique vial to start with, plus the 3rd panels and banners allow us to communicate with our customers in a very personal way."
Joy Ward - Wolters Drug Store
"Wolters Drug Store has been using the TriMaxx® vials for almost 3 years and we have been very happy with the 3rd panel label advertising. We really consider the third label as “free advertising” that we utilize with the different seasons specials, back to school sales and to let customers know that we offer free delivery. Also, we have had good feedback about the bottles being easier for elderly and arthritic patients to use."
Jigna Patel, PharmD. - Wilson Family Pharmacy, Inc.
To all of you there at Tri State Distribution, I want to give a big thank you. Thank you for guiding me through this process and a shout out to Marty as well. Thank you for all of the tips for marketing, creating our banners, and signs. I am sure plenty more will come in the future- I can't wait! Y'all are a tremendous asset.
Susan Fields - The DrugStore at Ohio University
"Tri State worked with us to design our new lids. We wanted to incorporate the Ohio University bobcat logo into our DrugStore logo and the result exceeded our expectations. There were so many great options for lid colors and the metallic green has garnered numerous compliments. Our prescription bottles stand out now and will catch the attention of anyone that sees them, which is exactly what we were going for! We are looking forward to receiving our marketing materials. We anticipate the same quality, eye catching colors and graphics will make sure everyone knows who we are and what we offer!"
Jacob Reiche - Smart Pharmacy, Franklin, NC
"We really like the TriMaxx® bottles here at Smart Pharmacy. We enjoy only having to order 3 different size bottles that all use the same cap and we love the 3rd panel for our different promotions. We use them to highlight our business hours, holidays, promotions, specials, our Facebook page, website, smart phone app and a great "thank you" to our customers. The possibilities are endless and they really set us apart from the competition!"
Teri Anders - Rock Creek Pharmacy
"I have enjoyed using TriMaxx® vials for the past several years. They allow us to create individual panels for use during the year. This lets customers know when we are giving flu shots, wishes them Merry Christmas and certain holiday themes, and most recently allows us to thank our customers for our "10 year anniversary". It also assures me I will not run out of labels and toner cartridges so I can use my time for better services. Im also able to customize banners and signs for use in the store for marketing purposes throughout the year. Having all these services with one company makes it very easy, so keep up the good work, Tri State, for allowing such versatile and helpful services. The TriMaxx® vial program is a great service and I highly recommend it to anyone!!!"
Joe McKamey - Marcrom's Pharmacy
"Tri State has been instrumental in helping us get the word out about the products and services we offer that differentiate us from our competition. From brand awareness to specific product and services launches, they have been a partner with us for years. We appreciate the fact that they are business partners and not just a typical wholesale supplier."
Angela Bowen - Community Pharmacy
"I use the TriMaxx® 3rd panels at Community Pharmacy. I believe the 3rd panel makes the bottle more attractive and gives the customer information. I have a number of different ones I order, and some special ones for specific times of the year."
Carrie A. Poulsom, Pharm.D - Health Choice Network
"We love using the TriMaxx® bottles. The triangular shape of the TriMaxx® vial allows for larger fonts and more space for directions. Our patients love the third panels that are used on the TriMaxx® vials. The third panel allows us to provide the patients with valuable information about our company as well as educational health information about items such as flu vaccine and breast cancer awareness."
Nate Fisk - Woodpointe Pharmacy
"The TriMaxx® 3rd Panel system has added a very nice marketing option, unique look and positive patient response to our prescription bottles. We have utilized the 3rd Panels to inform customers of our other great services that may have otherwise gone unseen and unadvertised to them."
Mark Filosi - Family Care Pharmacy
"We have been using the TriMaxx® vials since the inception of this product. We love the vials at Family Care Pharmacy because they set us apart from our competition. They have a unique shape that grants the pharmacy more real-estate on the bottle for FDA labeling compliance as well as a customizable third panel for our pharmacy to advertise our expert services to each of our patients. We know that they will look at our message every day when they take their meds. Kudos to Tri-State for making a great product!"
Mario de los Santos, RPh. - Mario's Pharmacy
"My staff and our customers love the third panel design of the TriMaxx® vials. It's a great way to advertise our pharmacy's services to the community in a convenient, handheld design. Our older patients remark at the comfort and ease of holding a triangular bottle. It is truly the only vial that we will ever need!"
Brittany Horne - Thrifty MedPlus Pharmacy
"Working with Tri State for all of our new pharmacy business needs has been a pleasure. They are super easy to work with and really fast to respond! We ordered vials, labels, business cards, window signage, indoor banners, outdoor banners, and hanging signage for our new pharmacy. They all proved to be high quality products and a great price point!
Ron Poole - Poole's Pharmacy Care
"I have used Tri-state for years for my vials and for my Rx labels. We get compliments all the time from our older customers on how our vials (TriMaxx®) are easier for them to use."
Karen McManus - Duval Pharmacy
"We love our TriMaxx® 3 sided vials. These vials stand out from all the others out there. The stickers that are applied to the 3rd side are a great marketing tool for us as well as a health awareness tool for our patients."
Neil Yant - Evans Pharmacy, Odessa, TX
"Our older customers love the easier to hold shape of the vial. Our younger customers love that it is a truly recycled product. I love that the vial only comes in three sizes and one lid. Stocking is now a breeze. Also, having a single auxiliary label is a tremendous time saver. I also like TriMaxx®’s versatile label page which includes a label for bottles, tubes, etc. keeping us from wasting labels."
Jeff Bailey - Bailey’s Pharmacy
"Since opening our pharmacy, we have used ProTect™ vials and tops. Our customers like the vials and several have commented how they like the option to use the caps as child resistant or not. We like this as well, because it allows us to stock one cap for each size. We ordered our caps with custom imprints with our store logo and we feel this gives a nice touch. We also use several colors of caps which allows for a little different look without any additional expense."
Amanda Richardson - Cherokee Pharmacy
"The TriMaxx® is an excellent vehicle for our in-house coffee and gelato shop. We use it for promotions and coupons, and we also use it to great effect as an informational panel for our Take Charge Lifestyle Modification Program."
Josh Rimany - Dilworth Drug
"Tri State has been a great resource to my business. Working with them over the years has benefited my company in many ways. Their continued commitment to growing my business and maintaining their relationship as a strategic partner is valuable and well appreciated."
Ralph Rivera - Huebner Family Pharmacy
"I want to thank you for offering the TriMaxx® package to us from the onset of our meeting. It has been fun trying to utilize all it has to offer. Our customers at first were reluctant regarding the change but soon realized the ease of use with the shape of the vials. Overall, the experience has been a nice arrangement. Looking forward to continuing this relationship."
Eric Haas - Docs Drugs
"We use Tri State's TriMaxx® vials and have found that the use of the 3rd panels along with the in-store signage has really helped us to promote our in-store promotions, flu shots, and our Pharmacist Recommends program. With their helpful and friendly staff, we have been able to create panels that have really grabbed our customers' attention.
Erik Grove - Madison Apothecary, Madison, IN
"We are using the third panel to advertise other services that we offer and to say thanks for the business. For example we use our flu shot ones when we have flu shots to give to remind people and promote the shot, we advertise the durable medical equipment that we carry, we talk about our delivery service as well as our drive thru."
Joe McKamey - Marcrom’s Pharmacy, Manchester, TN
"Our patients really love how the vial fits in their hands and that it is more recyclable. We love the fact that we get more advertising out the door every day! We have had patients sign up for some of our clinical programs just because of the 3rd panel! You can’t beat quality vials, free toner, free labels, and free advertising! Thanks Tri-State!"
Al Rachide - Pink Hill Pharmacy
"Patients love the TriMaxx® three sided bottle. It is easy to open, easy to read the directions, easy to make child-proof, and easy on the environment. We love it because we only need two bottle sizes, 75 and 200, one EZ cap and one child-resistant cap. "
Cliff Holt - Hurricane Family Pharmacy / Market Pharmacy
"I am a raving fan of the TriMaxx® vial! We started using the TriMaxx® vials in both of our pharmacies last year. Every marketing decision I have made is to set me apart from everyone else. TriMaxx® is a unique and very useful vial. We have designed 6 different 3rd panel labels that really get our message in front of our patients."
Mike Carder - Cherokee Pharmacy and Medical Supply, Cleveland, TN
"I want to let you know the TriMaxx® Vials are great. With the size of the vials and the clear plastic it makes checking prescriptions much easier. Also, the different color caps are useful in that we use them to differentiate different classes of medication contained in them. They also could be used to distinguish between different family member’s medications. Using the 3 panel labels, we are able to get more information including the required 800 number on the label as well as an additional label for advertising. Patient acceptance has been excellent with few if any complaints. In summary, a great and versatile vial."
Osa Okojie - Comfort Pharmacy
"Just wanted to say 'Thank You' sincerely for the top notch customer service you always provide. I am very glad doing business with you. The products are great quality; you are fast, efficient, and have a knowledgeable staff - I admire you all! Always very pleased with your products; I recommend Tri State."
Katie Litmer Allen - Walton Pharmacy, Walton, KY
"While looking for new marketing ideas, we were introduced to the TriMaxx® system from Tri State and felt it was just what we were looking for. The vial is cost effective, has an exciting design, and the third panel has endless marketing potential, as it is tailored to our needs. The TriMaxx® is a perfect partner to our new low-price generic program because the vial accommodates the larger day supplies and really grabs the customer’s attention with its distinct design and brightly colored third panel. In addition to the vial, we were provided with attractive, professionally-made banners that describe the new vial and our generic program. Customer feedback has been extremely positive, and we are excited to start designing our next marketing panel.
The holiday panels that Brandi has designed for me have been a huge hit, the customers love them and the staff gets a kick out of them too. We're working on a St. Pat's design as we speak."
Mathew Slakoper - Mat's Pharmacy
"Our pharmacy switched to the TriMaxx® vial almost a year ago. We had some concerns about the cost and how the customer will handle the increased footprint of each bottle. We received very few complaints about the larger size of the bottles- but customers loved the larger font size & the different colors that highlight the different aspects of the label. We found the overall price of our bottles was actually lower; the individual cost of each vial is greater but the rebate on our labels more than offset this difference in cost. We now only carry 3 sizes of vials and the same lid fits all 3 sizes. This takes up less space in our storage area and keeping track of bottle inventory became a lot easier. What really sold us on the TriMaxx® vial was the 3rd panel. We incorporated the standard 3rd panel design that Tri State had in stock and then developed other 3rd panel labels that are specific to our pharmacy. This is a great advertising campaign that is guaranteed to be in the hands of all our customers. "
Jonathan Rider - Rider Pharmacy
"TriMaxx® vials are the preferred vial at Rider Pharmacy because the quality of the product and the ease of use by our patients are unparalleled. "
Stephanie Thurman - Thurmans Pro Med Pharmacy, Mt Pleasant, TX
"The TriMaxx® third panel labels have been an excellent marketing tool not only to spread the message about our services and specialties, but also a great way to support our community. We like to use the local high school football schedule to show our support for our kids. It is especially nice when customers take a picture of the third panel label and post to social media while tagging their friends and coaches. The TriMaxx® bottles are a look that people associate with your store. They are easy to hold & read."
Steve Coomes, Owner - Aubrey Pharmacy
"We like the TriMaxx® vials because they allow us to have a panel (pre-applied!!) to one side that conveys information about our store's services such as SYNC Rx, vaccines and compounding. They are a high quality product and our patients like the feel of the vials. "
Tavia Fogle, RPh - R & J Drugs and Giant Discount Pharmacy
"We have been very pleased with the TriMaxx® 3rd panels and labels we get from Tri State. The 3rd panels have allowed us to do some creative advertising that is store specific, and have allowed us to advertise with a personal touch. "
Rhonda Maynard - Spencer Drug
"Patients love the TriMaxx®. They are easier to hold and read because they have more space for larger fonts, and because of their size, I use fewer of the larger bottles. I also love the quick turnaround for the 3rd panels, signage and banners. The signage comes in handy."
Chad Burkes - Westmoreland Pharmacy & Compounding
"This panel has been a great tool. By using the QR codes, we feel we’ve
expanded the potential of the 3rd panel because it becomes a teaser for our
patients. The codes allow us to put enough information on the panel to get
our patients attention, have them scan the code, and their smart phones
will lead them to the website where the rest of the information they need is
at. They also can scan the code to get our refill app for iphones. The codes
make it easier for patients in that we don’t have to include a lot of text on
the panel, which is only so large to begin with, to get our point across. The
codes do all the work!"
Laura K. Williford Owens, PharmD, AAHIVP, Chief of Pharmacy Services - Carolina Family Health Centers, Inc.
"There were many advantages to our pharmacy’s transition to the TriMaxx® System. The most impactful advantage has been the Third Panel Marketing System and our pharmacy’s ability to create attractive and effective messages to our customers. The marketing team at Tri State is efficient and the turnaround time is fast. Quickly, our marketing ideas become a reality!"
Jill Sandlin - Fred’s Pharmacy
"The signs have been a huge hit! We not only have people buying them for their home yards but businesses coming in buying 3-7 of them to put out in front of the businesses. I love driving through our town and seeing them out by the road! We have 39 signs left to sell. I am posting about them today! We have our first ballgame this week so I am going to remind everyone to come in and get your “We Love Our Aggies” sign to show support for our team! We’ve had a lot of people say this was such a great idea! This promotion has brought people in our doors that has never been inside our store before!"
Michael Stinnett - Live & Let Live Drug Store
"The best part about using the TriMaxx® is that we can communicate to our customers with the free 3rd panels and sandwich board signs. We like the ability to have the 3rd panels pre-applied before they are shipped to us, too."
Josh Kinsey - Cleveland Pharmacy & Gifts
"This makes the fourth or fifth third panel label that I have seen increase our customer base and ultimately, our bottom line."
Fran De Groot - North Warren Pharmacy
"My store has used the TriMaxx® vial since 2008. I do like the standardization of 1 cap for 3 sizes of vials. I purchase the cap and liner as well as the reversible cap. This gives the customer the opportunity to choose between a safety and non=safety cap. The third panels are free and allows me to promote services and products we offer to our customers. I have also used the third panel to promote our floral shop and the different arrangements we offer."
Steve Cummings, R. Ph. - Director of Pharmacy Services - Marsh Drugs, LLC, Indianapolis, IN
"If you don’t consider everything from floor to ceiling, from inside to outside to be an asset of value to your business, then you are missing an opportunities to grow your business. This has been our thought in using the TriMaxx® vial’s third panel. There are services to promote, there is public service information that shows your community involvement, there is always something else you can tell patients about living with their diagnosis. Use the help of Tri-State’s staff to create and use a library of TriMaxx® vial third panels. Mix it up! You want to create such a degree of that patients and their caregivers look forward to seeing what they can learn next."
Amy Hall - Carter’s at Stonebridge
"We could not be more pleased with the TriMaxx® vials and bottles here at Carter's at Stonebridge. The third panel labels that come with these bottles are so useful for advertising and informing our patients of helpful health tips. There are a variety of labels to choose from or you can create your own. Also, we have taken advantage of the FREE advertising banners included! We have used these banners to promote our UPS services and our new photo Kiosk! I would definitely recommend the TriMaxx® system to any fellow pharmacist."
Stephanie Thurman - Anderson Drug
"We like the size and versatility of the TriMaxx® bottles where we don't have to keep several different size vials in stock. The third panels are a great addition to our vials and we have been able to utilize them for store advertising, changes in hours, or just community information. The size of the labels that the TriMaxx® bottles can support is also a great feature. The print is larger for easier patient adherence and having the auxiliary labels already printed saves our pharmacist time as well."
William Barton - Fort Chiswell Pharmacy
"I am William Barton, Pharmacist, owner of Fort Chiswell Pharmacy, in Max Meadows, VA. We have been using the TriMaxx® Rx vials since they have been offered. The unique triangle shape sets us apart from the local competition, is instantly recognizable, and is easier for older hands to grasp.
Having two sides of the vial for the Rx label has allowed us to spread out the label contents for better readability. And the ability to put an advertisement or health information on the third side of the vial has been great.
The opportunity to have custom printed banners is also a great advantage for us, along with the toner refill, and label rebate that saves us money.
Our pharmacy has greatly benefited from this program, and would recommend it."
Crystal Bishop, Pharm. D., MBA - Director of Pharmacy - Premier Pharmacy Center, Warren, MI
"Our pharmacy decided to go with the new TriMaxx® vial due to the following benefits:
• The labels are able to be customized and contain more patient-friendly information. All the information is also in a larger font, making it easier for the patient to read. In addition, one side is exclusively for cautions/side effects, limiting the amount of stick-on auxiliary labels.
• The unique triangular shape makes it easier for patients to hold and open. In addition, it gives the patient the option to store the medications either standing up or lying on its side.
• The unique shape also allows the pharmacy to use one side to communicate important health awareness messages. For instance, each month, our pharmacy highlights different national health observance, along with tips on how to manage, avoid or recognize a particular health care concerns and a coupon that pertains to the topic."
Molly Carr - New Hampshire Pharmacy
"We have a large geriatric population we service and they really appreciate the over-sized bottle and the screw caps. We also have quite a few visually impaired patients so these bottles are great for our over-sized large print labels. I really like that we can advertise our medical equipment department with each prescription. Now that you offer pre-applied third panel advertising labels my staff is ecstatic! "
Dr. Sabri Ibrahim, President & CEO - Pharmacy of America
"Since the establishment of Pharmacy of America in 2009, we have been using the TriMaxx® vials. These vials have a special shape which over the years became an icon of our brand name and identity. The TriMaxx® vials also present a unique opportunity to market our services and promotional programs on the third panel of the vial for FREE. Over the past years, we have created over 100 third panel labels advertising hundreds of services and promotional programs. Pharmacy of America utilizes the different colored TriMaxx® vial rings as a color code for different classes of medications dispensed to our customers. Pharmacy of America is a very satisfied customer and promoter of the TriMaxx® vials. "
Chad Mills - Mills Family Pharmacy, Murfreesboro, TN
Hello, I just wanted to let your team at TriState know how happy I am about the 3rd panel program. One panel we designed recently was our info panel describing our new app for Android and iPhone users. I have had the greatest amount of positive feedback from our customers on this 3rd panel. More so than on any other. It has also helped to decrease phone traffic and increase noticably our amount of web users accessing our system via their smart phone and refilling their Rxs. I have sent a pic of that 3rd panel to other customers of yours that also use Computer RX (Reeves Sain, Marcroms, and Spencer Drugs) so that they can begin using it as well. Please feel free to use that 3rd panel as an example to anybody that needs it.
Joe Hall - B & H Apothecary
"Our patients love the unique shape of the TriMaxx® bottles. It definitely helps us stand out from our competitors and the third panel allows us to advertise services and events related to our pharmacy."
Doug Stone - Red Cross Pharmacy, Inc.
"Utilizing the TriMaxx® vials has helped consolidate our work flow process, as well as solidifying our marketing messages by having the third panel ads pre-applied from Tri State."
Nicole D’Amour Schneider, Director of Pharmacy, Store Support Center - Big Y Foods, Inc.
"At Big Y, we try to be smart about the resources we use, how much energy we consume and how we handle whatever waste we create. As a company we recycle cardboard, paper, plastic bags and wrappings, we compost food waste into high nutrition fertilizer, we installed solar arrays in several locations to offset our electrical consumption and we have free charging stations for customers who drive electric cars. With the millions of prescription vials and stock bottles that our pharmacies use each year, we saw an opportunity to positively impact our environment by partnering with Tri State Distribution and our customers to cut down on waste while saving energy. Our customers appreciate that we can help them to safely and confidentially recycle their empty prescription medication vials. In addition, we love the ability to customize our messaging on the ProTect™ lined caps. These caps provide us with another method of communicating to our customers about events and services that we believe add value to their experience at our Big Y Pharmacies. From Flu shots, to our Inform and Inspire Wellness Events and even our upcoming 80th Anniversary, the cap liners give us a unique mechanism "to talk" to our customers on a daily basis."
Santosh Dharakanath - Safe Choice Pharmacy
"My customers love how easy the TriMaxx® vial opens. The larger fonts make the label easier to read. I like that it meets the USP label requirements. I use the third panel for pharmacy information but would like to use it more for marketing.
Fran De Groot - North Warren Pharmacy
"My store has used the TriMaxx® vial since 2008. I do like the standardization of 1 cap for 3 sizes of vials. I purchase both the standard cap as well as the reversible cap. This gives the customer the opportunity to choose between a safety and a non-safety cap. The third panels are free and allows me to promote services and products we offer to our customers. I have also used the third panel to promote our floral shop and the different arrangements we offer.
Molly Carr, RPh - New Hampshire Pharmacy and Medical Equipment
"We are loving our new in-store signage. The large banners are beautiful and eye catching. We have had smaller signs advertising the same programs for months with little to no interest. We want to thank the marketing team at Tri State for bringing our ideas to life."
Manjit Matharm - Super Discount Pharmacy
"Our customers like our TriMaxx® vials for a lot of reasons but particularly because they are easier to grip, the information on the labels is spread out and not cluttered, unlike our competitors' labels . The third panel is a real hit too with very useful information or advertising."
Joe Nowell - East Tennessee Discount Drug
"I love how the unique look of the TriMaxx® container sets me apart from the competition. Also, I love the marketing ability the program gives me."
Frank McCree - Carolinas HealthCare
"We've been looking for the past couple years for an opportunity to distinguish our retail pharmacies in the Charlotte makert. TriMaxx® will provide us with this opportunity and we are excited to be going live today in our first sites with the new vial system.
Ours has always been an awesome partnership. I really appreciate the way Tri State treats its customers. No shell games, no smoke and mirrors... Just straight forward cost effective pricing and excellent customer service. Please continue to bring to our attention any new programs you develop. The TriMaxx® vials system and labels, the 3rd panel marketing stickers, and toner cartridge programs are the best we've ever seen. We appreciate Tri State's innovation and look forward to a long and lasting partnership."
Liz Barnes, Pharm. D - Carolinas Healthcare System
"I wanted to take a moment to let you know how helpful the third panels have been in our retail pharmacies! We have recently created a medication synchronization program and the third panels have greatly assisted with helping to get the word out to patients. Not only are these available at little to no charge, but they are professional and colorful in appearance. Thanks again for this offering!"
Debra Childs Henderson - Florala Pharmacy, Inc.
"Florala Pharmacy, Inc. enjoys the relationship we have with Tri State through our account representative,
Jack Rotten, as well as their great products. It is a pleasure doing business with a company that treats you personably,
always checking to make sure you get what you order as well as checking on your inventory limits for reorder.
At times, we have had to ask for assistance with our orders within the company, and one of your customer service representatives, Brandi Walker,
has always been so helpful to assist us in creating our orders on line. Brandi will answer any question you may have, and goes up and beyond the call of duty to make sure your
order or reorder is placed online correctly. Hats off to great customer service!!
We also appreciate the positive impact from our customer from the advertising we are able to
personalize, just for our company, on the ProTect™ Caps. We even order personalized banners for our company, and
we have never been disappointed with Tri-State Distribution. They will work with you until your product is ready
to go to print, making sure what you are trying to say on your product is being reflected.
Thank you all at Tri State for making our job at Florala Pharmacy, Inc. a little bit easier because of your wonderful products, great sales representatives,
and an awesome customer service team!"
Jim LeFils - Watson's Pharmacy, Frostproof, FL
"The size is more convenient for storage and the label is easier to read. The accessory panel is extremely informative and the red top to alert for controlled drug is very helpful for seniors."
Casey McFadden - McFadden Pharmacy
"The TriMaxx® vial has become an integral part of our communication with our patients. We have used it for everything from advertising available vaccinations (Flu, Pneumonia, and Shingles), the importance of Medication Management, new programs such as our mobile phone app for refills or profile viewing, surveys to see what our patients want to see in the pharmacy, to a simple 'thank you' to the customer. The TriMaxx® vial has become a way to put some very important information that we want our patients to know in their hands on a daily basis. Even though the smallest size of the bottle is still somewhat large, it has simplified the vial bin and sped up the process of filling. Now that Tri State offers the third panels pre-applied before we receive them, the TriMaxx® is even more ideal for the busy pharmacy that wants their patients to be 'in the know'. I am constantly trying to figure out ways to get my patients needed information, and with the ease of working with the Tri State design team, I can constantly change my third panels to get the information I want in a professionally designed panel quickly. From vials to banners to sidewalk signs, the Tri State team has been a huge asset to my pharmacy."
Barry W. Feely - Medicine Man North Pharmacy, Inc.
"There are a number of things that I like about Tri State’s TriMaxx® bottle and label system, but the most significant is that the TriMaxx® bottle adds a certain touch of class to our pharmacy’s offerings and sets us apart from the competition still using the tiny old fashioned prescription containers. But if you still want to use the small vials for different reasons, the beauty of the TriMaxx® label setup is that you get both a TriMaxx® label and a standard label to use for the smaller vials when they are needed. In addition, one of the unperceived values of the TriMaxx® bottle and label system is that you never have to remember and take the extra time to put a bunch of auxiliary labels on the bottle…..they are already there completely as one of the panels of the TriMaxx® label. This saves the pharmacist so much time during the day and you will always have consistent information going out on your bottles no matter who is preparing them. The labeling is well organized and extremely easy to read for all patients. The informational label is fun, colorful, and informative, and spices things up a bit. You are only limited by your imagination. You don’t have to use just the ones on their website……tell Tri State what you want and they will quickly make it for you"
Carrie Tennis, Director of Operations - Family Pharmacy
"The TriMaxx® vial has allowed Family Pharmacy to reach customers in unique ways. The design of the vial is ergonomic and is easier for the customers to hold and open. It also allows us to provide instruction to the customer in a larger font size. This is important for our customers who have trouble reading smaller print. Our customers really appreciate that the vial is recyclable and that we have a program in place to facilitate the recycling. In addition, we utilize the 3rd panel for various marketing campaigns throughout the year to include: flu vaccinations, anniversary sales, falls prevention month, breast cancer awareness month, recycling opportunities, and many more."
Ellen Barger, Pharm.D, RPh. - B&B Pharmacy
"We use Tri State for everything from store supplies to our marketing needs. Our customers love our unique vial lid colors and we love the quality and price. We have also gained many new customers thru the brochures and coupons that Tri State has professionally designed and printed for us. Their customer service team is always friendly, prompt, and available when we have a question. I would highly recommend using Tri State for your pharmacy needs."
Mark Fowler - Andy’s Pharmacy
"The TriMaxx® costs less than the flimsy Chinese vials we used to use, plus we have the added benefit of the 3rd panels, banners and signage that we use to communicate with our customers. Since we've switched over I have seen the banners and 3rd panels work for us."
Joe Wells - Menifee County Pharmacy, Frenchburg, KY
"I like the TriMaxx® vials because the size and shape make them easier to hold and to open. They feel good."
Johnnymae N'dione - Living Well Pharmacy
"The TriMaxx® program has allowed my pharmacy to stand out and be unique. We love the variety of colors it offers. The third panel is a great advertising tool for us; our bottles are not boring and this keeps our customers looking for our next message. We enjoy deciding what to put on the next third panel. We encourage independent pharmacies to think outside of the box and explore the options of the TriMaxx® program.
We Love it and we intend to keep using the TriMaxx® program."
Stephan Wilcox, R.Ph. - Wilcox Pharmacy
"We have used the 3rd panel labels to inform patients about the TriMaxx® vials and have used them for local advertising."
Lloyd Shroyer - Zale Drug, Warsaw, IN
"We are using them (TriMaxx®) to promote our Simplify My Meds, compounding, our luncheonette, and flu shots. We have had a lot of customers ask about certain things after seeing it on our bottles. We are very happy with the ability to advertise on our bottles"
Nicole DeForte - ReVive Pharmacy
"TriMaxx® vials are great, but what really makes the difference is the team they have to support it! Darci is a "can do" person and Brandi is fantastic helping to design your 3rd panel labels to get messages to your customers!"
Cheryl Stroman, RPh., MBA - Carolinas Healthcare System
" The unique design of TriMaxx® vials provide extraordinary ease of application of the prescription label and third panels. Advantages:
· Easy to align the label on the vial for a neat appearance.
· Process to order vials is quick, simple, and timely.
· Customizable third panels are awesome! Allows flexibility to create meaningful messages for our unique customer base."
Allison Scardina - Swisher & Lohse Pharmacy
"I would like to take this opportunity to thank Brandi, James, Tammy and Ken at Tri State. We had an immediate need for banners and signage for one of our stores and they were able to print, package and mail everything to us just in time for our event. We are so thankful for this fast turn around time, especially because it took place over the holiday weekend. The banners and signs were perfectly printed and look great! Thank you for all you did to make this happen!
Sonia Alvarez - Duncan Pharmacy
"I just want to tell you how much we like our TriMaxx® 3rd panels. Our customers absolutely enjoy them and look forward to new ones all the time. Also, our doctor next door loves them. He likes all that advertising for his medical clinic - he has new patients just from the information on the vials!
Shiela Hara - Save Mart Supermarkets
"I will tell you, the stores absolutely love the signs! One store called and said he put the sign up and "boom, 10 people came In for their shot"…just like that LOL!
Kevin Camp - Camp Drugs, LLC
"Tri State TriMaxx® vials are greatly benefiting my pharmacy. My customers really like the informational third panel. I get many compliments on the design and shape of the TriMaxx® vials. I’m proud to be a Tri State customer."